What to expect..
Template & Installation
Being an informed customer is an important part of the countertop process. Take a look here at a few things you should know before you start your project.
This serves as a reference to the expectations signed at time of template.
Please contact your project coordinator if you have further questions!
Templating
What is templating? Templating is the precise measurement of your job. During this process, one of our templators (measure technician) will use state of the art digital equipment to take a final measurement for your countertops.
STEP 1 | PREPARATIONS
It is extremely important that the following has been accomplished before the template:
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All cabinets are completely and permanently installed (including all end panels and fillers) and are perfectly level. If anything changes with your cabinets after we template, please call us immediately. We will need to come back out to make a new template and we may need to charge a trip charge. However, if we have already cut out your countertops when you alert us of the change, the charges to make changes at that point will be much more substantial. |
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All appliances and fixtures (sinks, faucets, soap dispensers, air gaps, hot/cold water filters, cooktops, ranges, refrigerator, etc.) are on site. All Farm Sinks (apron front) need to be installed centered in the sink cabinet and flush with the top of the cabinets. |
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Your material, color, and edge profile have been selected. |
STEP 2 | SCHEDULING APPOINTMENT
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After you have paid for your countertops and the office has processed your payment, your Project Coordinator will reach out to you to schedule a Templating Appointment. |
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Please make sure all of STEP 1 is completed before you make your appointment and make sure that there will be a decision maker over the age of 18 is present for the entire template process to answer questions and make final decisions for your countertops. |
STEP 3 | DAY OF TEMPLATE
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You should receive your templating appointment time a day or two before the appointment date. If you have any concerns about the time, please call your Project Coordinator! Your templator will get in contact with you 30 minutes before arrival. |
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Before your templator reaches your location, please clear off your countertops (if applicable). |
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Please make sure to keep an eye out for a message from your templator to let them into your job site. Please remember that a decision maker over the age of 18 MUST be on site the entire time the templating process is being done. The template process can take as little as 30 minutes for a small job or 2-3 hours for a large job. |
FROM TEMPLATE TO INSTALLATION THE TURNAROUND TIME IS APPROXIMATELY 3 WEEKS.
Installation
STEP 1 | PREPARATIONS
It is extremely important that the following has been accomplished before the installation:
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Your plumbing has been disconnected. This includes: all supply and drain lines, garbage disposals, as well as any piece that you plan to keep. (If you have contracted us to do the disconnect, you can disregard this point.) |
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Old countertops, sinks, appliances, etc. have been removed (unless you have contracted with us to tear out your old countertops. Tear out of countertops does not include the disconnect/reconnect of plumbing.) |
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Your base (lower) cabinets have been emptied AND the top drawers of your base cabinets have been removed. |
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Access to the install site has been cleared (this includes creating a safe walk way to your house by removing snow or other debris). |
STEP 2 | SCHEDULING APPOINTMENT
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Once your countertops have finished the fabrication process, your Project Coordinator will reach out to you with a projected date of installation. The time window will be sent for finalization one to two days before the installation date. |
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Please make sure all of STEP 1 is completed before you make your appointment and make sure that there will be a decision maker over the age of 18 is present for the entire installation process to answer questions and make final decisions for your countertops. |
STEP 3 | DAY OF INSTALLATION
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You should receive your installation appointment time a day or two before the appointment date. If you have any concerns about the time, please call your Project Coordinator! Your installer will get in contact with you 30 minutes before arrival. |
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Please double check that all cabinets are cleared of its contents, there is ample room to bring in your countertops, and plumbing has been shut off. Please make sure to keep an eye out for a message from your templator to let them into your job site. |
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Please make sure to keep an eye out for a message from your templator to let them into your job site. Please remember that a decision maker over the age of 18 MUST be on site the entire time the templating process is being done. The installation process can take as little as 1 hour for a small job or 3-6 hours for a large job. |
STEP 4 | POST APPOINTMENT
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Once the installation is done, you will go through the installation site and make sure everything is approved. Do not use the sink of a minimum of 24 hours after the installation to allow |
Important Information
The install process can take as little as an hour for a small job or an entire day for a large job. We require that a decision maker over the age of 18 is present for the entire install process. At the end of the installation process our installer will ask you (or your appointee) to sign a document verifying you are satisfied with our work. Please make sure to address any concerns with the installer before signing that document. Care will be exercised during the installation; however, scrapes, punctures, and/or dings to wall surfaces, cabinetry, and existing backsplash may occur. This is incidental to the countertop installation and will be the customer & responsibility to repair.Â
Appointments are made Monday to Friday 8am to 5pm. Confirmation calls or texts are made 1 day prior to your scheduled date with an arrival window.
What to Expect
Project Coordinators
For any further questions about your project, progress on the fabrication process, scheduling for templates and installation, and more = please contact your designated Project Coordinator!
UTAH
Megan W. | 801.269.0701 EXT. 147
Candice W. | 801.269.0701 EXT. 158
Rayn K. | 801.269.0701 EXT. 146
Cassie K. | 801.269.0701 EXT. 140
RENO
Crystal M. | 775-984-5500 EXT. 150
